Wait a minute.
Deep inside you are looking for a new adventure with…
🗽Freedom : feeling free to work remotely or hybrid and being trusted to deliver
🔥Ambition : growing up surrounded by smart colleagues driven to create something big
😍Impact : contributing to transform people lives at scale
And you deserve it because…
You are a Top Gun Operation Manager able to optimize, structure, make a company scale and feel that you have a real impact :
You are :
A pragmatic, problem solver and results-oriented
A doer, hands-on, an execution machine
And you love to set up systems, automate and structure
Then this job might be for you!
This is a full-time position, carried out from our beautiful offices in Lisbon or Dubaï. French and English fluency are required.
But maybe YOU WONDER WHAT’S OUR STORY ? 😉
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At Paradox, we are convinced that people do not want “just a job” anymore.
We are all craving to have an impact through our professional journey. Some want to start their own venture, some want to become an intrapreneur in their current organization, some others just want their day-to-day tasks to have more meaning.
🎯 PARADOX HAS ONE GOAL: TO EMPOWER PEOPLE AND ORGANIZATIONS TO LIVE THEIR TRUE AMBITIONS.
But where do we start?
If you have an interest in personal development, you probably already know that:
Making things happen is a real struggle when you don’t know what truly inspires you and how to get there ;
Available resources are either boring 😴 or full of crazy unsubstantiated theories 🤪.
It needs to change, and we’re here to make it happen!
⭐️ OUR AMBITION IS TO MAKE SUCCESS THE ONLY POSSIBLE OUTCOME FOR OUR CLIENTS (WHATEVER SUCCESS MEANS FOR THEM), BY CRAFTING INNOVATIVE & CAPTIVATING BREAKTHROUGH EXPERIENCES.
In other words, we want to make personal growth as entertaining as watching Netflix.
How, you might be wondering?
We travel the world and surround ourselves with top entrepreneurs (Richard Branson - Founder of Virgin, Marc Simoncini - Founder of Meeting, Fred Mazzella - Founder of BlablaCar), world athletes (Frederick Bousquet - World record in 50m free swimming, Frank Leboeuf - WorldCup Footballer), and artists (Gad Elmaleh - Comedian, Barry Osborne - Producer of Lord of the Rings and Matrix) ✊;
We reverse engineer their strategies for achieving success and lean on the latest researches about neuroscience ⚙️;
We deliver trainings & educational contents around Power Skills (critical thinking, productivity, leadership, public speaking, coaching, stress management, etc.), self-growth and performance, through a balanced set of e-learning programs, events and edutainment videos 💡.
From one well-known Founder to a team of +50 people today (and counting!), this approach has paid off and enabled us to exceed 2 million followers on social networks, and to have thousands of people attending our online events and training courses.
🔥 TOGETHER, WE ARE DRIVEN BY ONE DREAM:
Helping 100 000 people achieve their dream and display their pictures on what we call the “100 000 dreams wall” ;
Giving our clients access to constant personal growth by reinventing their learning experience ;
Have Will Smith and Richard Branson in our next documentary.
And that’s where you come in.
YOUR MISSION 🚀
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🎯 Your mission is to make our operations team scale our power-skills and coaching trainings through structure, automations, workflows and excellent execution.
You will join the Operations Team reporting to the VP Operations.
With Paradox, it’s the opportunity to work in an environment that is obsessed with automations and taking advantage of digital solutions!
To do so, here are your 4 main responsibilities :
1 - 🚀 Implement a scalable model to build and deliver our cohort-based trainings to thousands of customers, per year.
At Paradox, each year, we impact thousands of new heroes who want to learn about coaching skills and power-skills. Through our cohort-based programs, we welcome our students through various learning activities such as async. content, lives, community events and practice. Your first and main mission will be to :
Consolidate and structure our existing operations through the creation of step-by-step processes, seamless workflows and automations.
Build and scale our operational system to be able to produce not only three, or five new programs but dozens of new training per year.
Collaborate with our tech team to build our customer platform, sharing customers insights, recommendations and product features.
If you are not already, you’ll learn to be a master in no code tools : Airtable, Notion, Make…
2 - 🗣️ Lead and manage our team of expert to deliver exceptional customer experience to our heroes.
Source, Hire and train our trainers and product experts, all passionate about human psychology to develop training, respecting Paradox methodology, pedagogy, and scientific expertise.
Lead and manage our product experts and trainers dedicated to the development and delivery of our power-skills and coaching programs to ensure the best customer experience possible.
Nurture and grow our pool of experts to maintain a strong level of engagement, expertise and excellence of delivery.
3 - ⚒️ Manage the overall coordination of projects and ensure all programs are delivered on time.
Manage the day-to-day operations, communicate clearly with all Paradox stakeholders (marketing, tech, product and customer support).
Identify structural problems that prevent the flow of information and optimize the way departments work together.
At Paradox, things happen fast, and you will be asked to support new strategic projects as they arise: pricing, new product launches, implementing a new tool etc.
4 - 📊 Implement Dashboards, monitoring and analysis of programs KPIs
Track our most important KPIs (NPS, engagement, completion rate, referral) through BI tools and dashboards.
Build weekly metric reports to share product information to our CoDir, and strategic meetings.
Organise user calls to collect customers insights to share it with our product teams and improve our programs.
DO YOU RECOGNIZE YOURSELF ?😍
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Driven & Get things done : this position requires a strong commitment and perseverance & a doer mentality
Love for structure, execution and attention to details ( An obsession with getting the house in order & You enjoy managing the day-to-day aspects of the business and to Be responsible for the and execution. )
Growth over Ego (you are really at east with receive regular hard feedbacks, you are obsessed to learn and grow, and able to put your ego on the side)
Problem-solver and system thinker: Identify problems quickly and develop solutions to solve them. Think in systems, have 3 steps in advance and anticipate blind spots.
Analytical mindset: You're comfortable with data and can drive rapid insights and conclusion by analysing complex data tables.
Tech Savvy & Master of digital tools, you want to automate everything
IT MIGHT NOT BE FOR YOU🙅♀️
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You don’t like to be challenged and grow in your job
You don't like receiving or giving tough feedbacks
You don’t usually try to improve the processes in place: if they are here, there is a reason
You like to have very specific tasks assigned to you that won’t evolve in the course of a year
You like to be told what to do or how to do something on a daily basis
None of the following reflects your personal interests: personal development / coaching / professional growth / education / edtech / teaching / edutainment / impact startups
Your only driver is joining a full-remote company: yes, our company culture is cool, but we want people to care about our mission, products, and their job!
🤩 JOIN US IF YOU CRAVE
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Growth & Ambition 🚀
🏅 Being surrounded by top team who strive to perform whilst being in a good mood
🏋️♀️ No more bosses, but ongoing conversations to support your professional development
⚡️ Being part of an ambitious company with a lot of growth opportunities
Impact & Meaning 🔥
🦄 Playing a crucial role in the development of a company whose content and products are enjoyed by millions of people
🤩 Waking up in the morning knowing you are making a difference: we receive messages every day from clients who have successfully lost weight, quit smoking, reach a mile stone in their business, built better relationships, and made positive changes in their lives.
But that’s not all, we believe that driven people deserve…
Freedom & Well Being 🗽☀️
😎 A company culture based on autonomy & accountability
🗽 Flexible working hours
🌎 A remote culture from day one with the freedom to work from wherever you want
🏤 Magnificent offices in Dubai and Lisbon: you’re at home worldwide
⌨️ Standing desks paid by the company, if you live far from our offices
💻 Macbook: to be the most efficient in your work
🏀 350€ per year paid by the company to take care of yourself (for your gym, or dance class or whatever make you feel great)
📚 150€ per year paid by the company to boost your knowledge (books, education): we are passionate about learning and want to support your growth)
🤝 1:1 coachings: a Paradox coach supporting you personally or professionally to live your best life
✈️ Annual team building
HOW TO APPLY 📃
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That job description resonated with you?
Click on "Apply for this position" and fill out a short questionnaire (7 to 8 minutes) to tell us more about yourself and send us your CV!
Hiring process
📃 A 6 to 8 minutes application survey.
💻 A 15-30 minutes video call with Timy, our HR, to assess the fit between the position, the company, and your own career path.
💻 A video-call focused on your career with Eliott, our VP Ops, to review your background & see how we can match your desires with our needs.
📕A case-study to test your operational and analytical abilities.
💻 A culture-fit video call to check in depth the alignment between you and our values and culture.
💼 Reference calls to get in-depth insights about how you work in different environments, make your onboarding easier, and give everybody on the team the insurance to be surrounded by A-Players.
🤗 Welcome aboard!
About our hiring process
Our recruitment process is tailored to do our best to avoid that you or us realize that we’re not a perfect fit in two or six months. It might seem long, but every step serves a purpose and will allow us to get to know you better as much as it’ll help you understand more where you’ll be stepping in.
We also want you to have time to ask all of your questions regarding your job description, the long-term vision of your team and the company, our values, with the relevant interlocutor in front of you.
The steps mentioned above can be rearranged depending on yours and the interviewer’s availability.
How to nail your Paradox application?
✅ Tailor your CV & application to our specific job description and company. Attention to detail is important as an employee as it is as an applicant!
✅ Complete the different steps of the application process in a timely manner, to ensure you don’t miss out on this opportunity!
✅ Help us organize calls with your previous managers (or colleagues and/or clients depending on context and positions) at the end of the recruitment process.
✅ Prepare your interviews and the questions you will ask at each step, depending on who’s conducting it.